1Definitions
"Culture Square," "we," "us," or "our" refers to Culture Square, LLC, the company operating this platform.
"Platform" refers to the Culture Square website, mobile experience, and all associated services.
"User" refers to any person who accesses or uses the Platform, including guests and hosts.
"Guest" refers to a User who browses listings and makes booking requests.
"Host" refers to a User who creates listings and offers microstay spaces or private dinner experiences.
"Listing" refers to a microstay or private dinner offering published by a Host on the Platform.
"Booking" refers to a confirmed reservation made by a Guest for a Listing.
"Service Fee" refers to the fee charged by Culture Square on each Booking.
"Content" refers to all text, photos, reviews, messages, and other material submitted to the Platform by Users.
2Use of the platform
2.1License to use
Culture Square grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes, subject to these Terms. This license does not include the right to resell, scrape, reproduce, or commercially exploit any part of the Platform or its Content.
2.2Platform availability
Culture Square does not guarantee that the Platform will be available at all times. We may perform maintenance, upgrades, or experience technical issues that temporarily affect availability. We are not liable for any loss caused by temporary unavailability of the Platform.
2.3Modifications
Culture Square reserves the right to modify, suspend, or discontinue any feature of the Platform at any time with or without notice. We will make reasonable efforts to notify users of material changes through the Platform or by email.
3Accounts
3.1Registration
To access booking features you must register for an account. You agree to provide accurate, complete information during registration and to update it as necessary. You are responsible for all activity under your account.
3.2Account termination
Culture Square may suspend or terminate your account at any time for violation of these Terms, the User Policy, or for any conduct we deem harmful to the Platform, other Users, or the public. You may delete your account at any time from your Account Settings, subject to resolution of any active bookings.
3.3Data on termination
Upon account deletion, your personal data will be retained for up to 90 days for legal, financial, and dispute resolution purposes before permanent deletion. Anonymized, aggregated data may be retained indefinitely for analytical purposes.
4Bookings and payments
4.1Booking contract
When a Guest submits a booking request and a Host accepts it, a direct contractual relationship is formed between the Guest and the Host. Culture Square facilitates this relationship but is not a party to the underlying contract between Guest and Host. Culture Square acts as a limited payment collection agent on behalf of Hosts.
4.2Payment processing
All payments are processed through Stripe. By making or receiving a payment on the Platform, you agree to Stripe's applicable terms of service. Culture Square is not responsible for errors, delays, or failures in Stripe's processing systems.
4.3Service fees
Culture Square charges a guest service fee and a host service fee on each Booking. These fees are non-refundable except in cases where a Host cancels a confirmed Booking or where Culture Square determines a refund is warranted under our Guest Protection Policy. Current fee amounts are displayed on the Pricing page and at the time of booking.
4.4Taxes
Hosts are solely responsible for determining and fulfilling their own tax obligations arising from their hosting income, including federal, state, and local income taxes, self-employment taxes, and any applicable occupancy or sales taxes. Culture Square may issue IRS Form 1099-K to Hosts whose earnings exceed applicable reporting thresholds. Culture Square does not provide tax advice.
4.5Cancellations and refunds
Each Listing has a cancellation policy chosen by the Host. The policy in effect at the time of booking governs refunds for that booking. Culture Square will enforce the stated policy. In the event of extraordinary circumstances beyond the control of either party — including natural disasters, pandemics, or government-mandated travel restrictions — Culture Square may at its discretion apply an Extenuating Circumstances Policy that overrides the standard cancellation policy.
5Host-specific terms
5.1Independent contractor
Hosts are independent contractors and not employees, partners, joint venturers, or agents of Culture Square. Culture Square does not direct or control how Hosts provide their services. Hosts are solely responsible for their listings, their properties, their food preparation, their guests' safety, and their compliance with all applicable laws.
5.2Listing accuracy obligation
Hosts represent and warrant that all information in their listings is accurate, complete, and not misleading at the time of publication and throughout the time the listing remains active. Hosts agree to update their listings promptly when circumstances change.
5.3Payout terms
Payouts are processed via Stripe Connect. Culture Square will release host earnings following successful completion of a booking, after deducting the applicable host service fee. In the event of a guest dispute or refund claim, Culture Square may withhold or claw back payouts pending resolution of the dispute.
5.4Host insurance
Culture Square does not provide property insurance, liability insurance, or any other insurance coverage to Hosts. Hosts are solely responsible for obtaining adequate insurance for their property and their hosting activities. Culture Square strongly recommends that Hosts notify their homeowners or renters insurance provider of their hosting activity and obtain any additional coverage required.
6Intellectual property
6.1Platform IP
All intellectual property in the Platform — including the Culture Square name, logo, design, software, databases, and original content created by Culture Square — is owned by or licensed to Culture Square, LLC. You may not copy, reproduce, distribute, or create derivative works from Platform IP without our written permission.
6.2User content license
By submitting Content to the Platform — including photos, descriptions, reviews, and messages — you grant Culture Square a worldwide, non-exclusive, royalty-free, sublicensable license to use, display, reproduce, modify, and distribute that Content in connection with operating and promoting the Platform. You represent that you have the right to grant this license and that your Content does not infringe any third party's rights.
6.3Feedback
If you provide Culture Square with feedback, suggestions, or ideas about the Platform, you grant us the right to use that feedback without compensation or attribution to you.
7Privacy
Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform you consent to the collection, use, and sharing of your information as described in the Privacy Policy. The Privacy Policy is available at culturesquare.com/privacy-policy.
8Disclaimers
8.1No warranty
The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Culture Square does not warrant that the Platform will be error-free, uninterrupted, or free of viruses or other harmful components.
8.2No endorsement
Culture Square does not endorse any Host, Guest, Listing, or experience on the Platform. The presence of a listing does not constitute a recommendation or guarantee of quality. Users engage with each other at their own risk, subject to the protections described in these Terms.
8.3User conduct
Culture Square is not responsible for the conduct of any User — online or offline — in connection with use of the Platform. You assume all risk from your interaction with other Users.
9Limitation of liability
To the fullest extent permitted by applicable law, Culture Square, LLC, its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including but not limited to loss of profits, data, goodwill, or personal injury — arising out of or related to your use of or inability to use the Platform, any Content, or any interactions with other Users, even if Culture Square has been advised of the possibility of such damages.
In no event shall Culture Square's total liability to you for all claims arising out of or related to the Platform exceed the greater of (a) the total amount of Service Fees paid by you to Culture Square in the twelve months preceding the claim, or (b) one hundred dollars ($100).
10Indemnification
You agree to defend, indemnify, and hold harmless Culture Square, LLC and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your Content, your use of the Platform, your interactions with other Users, or your violation of any law or the rights of any third party.
11Dispute resolution and arbitration
11.1Informal resolution
Before initiating any formal dispute resolution process, you agree to contact Culture Square at [email protected] and attempt in good faith to resolve the dispute informally. We will attempt to resolve the matter within 30 days of receiving your notice.
11.2Binding arbitration
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall be resolved by final and binding arbitration administered by JAMS under its applicable arbitration rules. The arbitration shall be conducted in English, in the state where you reside, and the arbitrator's decision shall be final and binding on both parties.
11.3Class action waiver
You agree that any arbitration or legal proceeding shall be conducted solely on an individual basis and not as a class, collective, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Culture Square.
11.4Exceptions
Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.
11.5Governing law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions, except where preempted by federal law.
12General provisions
12.1Entire agreement
These Terms, together with the User Policy and Privacy Policy, constitute the entire agreement between you and Culture Square with respect to the Platform and supersede all prior agreements, representations, and understandings.
12.2Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
12.3No waiver
Culture Square's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any default is not a waiver of any subsequent default.
12.4Assignment
You may not assign or transfer your rights or obligations under these Terms without Culture Square's prior written consent. Culture Square may freely assign its rights and obligations under these Terms.
12.5Amendments
Culture Square may update these Terms at any time. Material changes will be communicated via email or prominent notice on the Platform at least 14 days before taking effect. Continued use of the Platform after the effective date of the revised Terms constitutes acceptance of those changes.
12.6Contact
For legal notices required under these Terms, contact us at:
Culture Square, LLCLegal Department
[email protected] (general support)
1270 Ave of the Americas, 7th Floor #1033
New York, NY 10020
United States
