1Eligibility
To use Culture Square you must:
- Be at least 18 years of age
- Have the legal capacity to enter into a binding agreement
- Reside in or be traveling within the United States
- Provide accurate and truthful information during registration and onboarding
- Not have been previously suspended or permanently banned from the platform
Culture Square reserves the right to verify eligibility at any time and to suspend or terminate accounts that do not meet these requirements.
2Account responsibilities
When you create an account on Culture Square, you accept the following responsibilities:
2.1Accuracy of information
You must provide truthful, accurate, and complete information when creating your account and at all times thereafter. This includes your name, contact information, address, and identity documents. Providing false information — including using someone else's identity — is grounds for immediate account termination and may be reported to law enforcement.
2.2Account security
You are solely responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. You must notify Culture Square immediately at [email protected] if you suspect unauthorized access to your account. Culture Square is not liable for losses resulting from unauthorized account use due to your failure to secure your credentials.
2.3One account per person
Each individual may maintain only one account on Culture Square. Creating multiple accounts to circumvent bans, exploit promotions, or manipulate the platform in any way is prohibited and will result in all associated accounts being permanently suspended.
3Guest conduct
As a guest using Culture Square, you agree to the following:
3.1Respect for hosts and their spaces
You will treat every host, their home, their family, and their property with the same respect you would expect in your own home. You will leave the space in the same or better condition than you found it. Damage, theft, or deliberate misuse of a host's property is strictly prohibited.
3.2Accurate guest representation
You will accurately represent your party size, the ages of any children, and the purpose of your visit when making a booking request. Hosts make decisions based on this information and misrepresentation is a violation of their trust and this policy.
3.3Compliance with house rules
Each listing includes house rules set by the host. You agree to read and comply with those rules before and during your stay or visit. Common rules include quiet hours, no-smoking policies, parking restrictions, and pet policies. Violations of house rules may result in early termination of your stay with no refund.
3.4No unauthorized use
You may not use a microstay space for any commercial activity, subletting, unauthorized events, or any purpose other than personal rest and travel. Private dinner events are for personal, non-commercial dining experiences only. Using a booking for any other purpose without the explicit consent of the host and Culture Square is prohibited.
3.5No harassment
You will not harass, threaten, intimidate, or make inappropriate contact with any host, their family, or any other guests. This includes both in-person conduct and communications through the platform's messaging system. Violations are investigated immediately and result in account suspension.
4Host conduct
As a host on Culture Square, you accept a higher level of responsibility because you are inviting guests into your space or preparing food for them. The following standards are non-negotiable:
4.1Accurate listing representations
Every listing must accurately represent the space, amenities, location, and experience being offered. Photos must be current and representative of the actual space. Descriptions must not omit material information that would affect a guest's decision to book. Culture Square conducts periodic audits of listing accuracy and will remove listings that are found to be misleading.
4.2Readiness for guests
You must ensure your space or dining setup is ready before a guest arrives. For microstays, this means the space is clean, accessible, and all described amenities are functional. For private dinners, this means the meal is prepared as described and the space is set for the number of guests confirmed. Hosts who are repeatedly unprepared are subject to account review.
4.3Food safety — private dinner hosts
Private dinner hosts are solely responsible for the food they prepare and serve. You must prepare and handle food in accordance with applicable state and local food safety regulations. You must disclose all ingredients and flag potential allergens in your listing and to guests directly if requested. Culture Square is not liable for foodborne illness or allergic reactions resulting from a host's food preparation.
4.4Response time
Hosts are required to respond to booking requests within 24 hours of receipt. A consistent pattern of non-response will reduce your listing's visibility in search results and may trigger an account review. Hosts who accept a booking and then fail to follow through are subject to cancellation penalties.
4.5Non-discrimination
Culture Square is committed to an inclusive platform. Hosts may not decline booking requests on the basis of race, color, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other characteristic protected under applicable federal, state, or local law. Hosts may set legitimate restrictions based on property capacity, pet policies, age requirements for children, or safety concerns — but these must be applied consistently and not used to discriminate.
4.6Legal compliance
You are responsible for ensuring that your hosting activity complies with all applicable local, state, and federal laws. This includes short-term rental permits, zoning regulations, homeowners association rules, lease agreements, food handler certifications, and any other licensing that may apply in your jurisdiction. Culture Square does not provide legal advice and is not responsible for your compliance with local regulations.
5Prohibited conduct — all users
The following is prohibited for all users of Culture Square regardless of whether you are a guest or host:
- Fraud, misrepresentation, or deception of any kind
- Using the platform to facilitate illegal activity of any nature
- Collecting, storing, or misusing other users' personal information
- Attempting to take bookings, payments, or communications off the platform to avoid fees or protections
- Posting fake reviews or manipulating the review system
- Harassment, abuse, or threatening behavior toward any user or Culture Square staff
- Accessing or attempting to access another user's account without authorization
- Interfering with or disrupting the platform's technical infrastructure
- Scraping, copying, or republishing platform content without written permission
- Advertising or promoting third-party services or products through the platform without authorization
6Reviews and ratings
Culture Square uses a two-sided review system. Guests may review hosts and hosts may review guests after a completed booking. Reviews must be:
- Honest and based on your actual experience
- Free from defamatory, harassing, or discriminatory content
- Posted within 14 days of the stay or event completion
Culture Square reserves the right to remove reviews that violate these guidelines. Attempting to manipulate reviews — either by posting fake positive reviews of yourself or fake negative reviews of others — is prohibited and may result in account termination.
7Content standards
Any content you submit to Culture Square — including listing photos, descriptions, messages, reviews, and profile information — must:
- Be accurate and truthful
- Not infringe the intellectual property rights of any third party
- Not contain nudity, sexually explicit material, or graphic violence
- Not promote illegal activity, hate speech, or discrimination
- Not contain spam, advertising, or promotional content unrelated to your listing
By submitting content to the platform, you grant Culture Square a non-exclusive, royalty-free license to display, distribute, and use that content in connection with the operation and promotion of the platform.
8Policy enforcement
Culture Square investigates reported violations of this policy. Depending on the severity and nature of the violation, enforcement actions may include:
- A formal warning issued to the account
- Temporary suspension of the account pending investigation
- Removal of specific listings or content
- Permanent account termination
- Reporting the conduct to law enforcement where legally required
Users who believe enforcement action has been taken against them in error may appeal by contacting [email protected] within 14 days of the action. We will review appeals in good faith and respond within 7 business days.
9Reporting violations
If you experience or witness a violation of this policy, please report it through the platform using the "Report" function on any listing, profile, or booking, or by contacting us directly at [email protected]. Reports are treated confidentially. We do not disclose the identity of the reporting user to the subject of the report.
